Frequently Asked Questions
Canbellaz is a lifestyle brand offering premium-quality Ittars, Scents, and home fragrances designed to create soothing environments and elevate your space.
Our headquarters and production studio are located in Banglore and manufacturing unit is in Kannauj , Uttar Pradesh, India and we proudly serve customers across the country and internationally through our online store.
You can reach our customer support team through the Contact Us page or by emailing support@canbellaz.com. Our team is available Monday–Saturday from 12 AM to 6 PM IST.
Once your order is shipped, you will receive an email or text with a tracking number and a link to track your package in real time.
Orders typically reach metro cities within 3–5 business days and other areas within 7–10 business days.
Yes, all our perfume or Ittars are crafted with 100% natural florals and essential oils.
We accept all major credit/debit cards, UPI, Paytm, and net banking for your convenience.
Orders can be modified or cancelled within 2 hours of purchase by contacting our support team.
We offer a 3-day exhange window for unused and undamaged products in their original packaging. Exchange are processed within 5–7 business days after inspection.
No, you can checkout as a guest. However, creating an account allows faster checkout, order tracking, and access to rewards.
Yes. You earn points for every purchase that can be redeemed for discounts and special offers.
Absolutely! We provide personalized and bulk gifting solutions for events and businesses. Contact our Gifting Team for quotes.
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Reach out to our friendly support team via the Contact Us page — we’re here to help!.